Vet Text – Privacy Policy

Effective Date: 6/10/2025

Vet Text ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application and related services ("Service").

By using Vet Text, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use the Service:

• Personal Information: Name, phone number, and other information you choose to provide when creating an account or using the Service.
• Pet Information: Your pet's name, age, species, breed, symptoms, and other information you choose to share.
• Communications: Messages exchanged between you and veterinarians through the app.
• Device & Usage Data: Technical data about your device, interactions with the app, and diagnostics.
• Verification Data: Phone numbers used for SMS verification, managed by a third-party provider.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service;
• Facilitate communication between users and veterinarians;
• Improve the functionality, safety, and performance of the app;
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal information.

We may share limited data with trusted third-party providers who help operate the Service (e.g., SMS verification). These providers are only given the minimum information needed to perform their role and are contractually bound to protect it.

We may also disclose information:

• As required by law;
• To protect the safety, rights, or property of users, third parties, or the public;
• As part of a business transaction (e.g., merger or asset sale), where permitted by law.

4. Data Storage and Security

We store and manage user data using trusted cloud services and follow industry-standard security practices to protect your information. Access to data is limited to authorized personnel and systems.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

If you choose to delete your account, your personally identifiable information will be removed from our systems. Some data may be retained in anonymized form for analytics, research, or service improvement.

6. Your Privacy Choices

You may have certain rights under applicable law, including the ability to:

• Request access to or correction of your personal information;
• Request deletion of your account and associated personal data;
• Withdraw consent where applicable.

To make any such request, please contact us at [email protected].

7. Children's Privacy

Vet Text is not intended for use by children under 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal data, we will take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the app or another appropriate method. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us